Norwood WaterWorks, EMCO Corporation: Changing the Culture
(7 pages of text)
In September 2006, the general manager at Norwood Waterworks (Norwood) was faced with a difficult situation. Since his original employer, EMCO Corporation (Emco), acquired Norwood, he had been tasked with trying to turn around the new acquisition. Like Emco, Norwood was a distributor of building products and equipment in the waterworks industry. The company had three locations, all in Alberta. However, the general manager soon discovered that Norwood was suffering due to a poor organizational culture. Employees were unmotivated, overpaid, and complacent. He needed to communicate—clearly and effectively—that the Emco culture was here to stay, and that the Norwood employees needed to find a way to change the way they operated.
Using the case, students will develop the ability to do the following:
- pinpoint issues that must be resolved, and understand the connections among/between them;
- identify the difficulties inherent in bringing about change; and
- develop a workable plan to carry out changes.
Canada, Large, 2006
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