Ivey Publishing

Product Details

Performance Management System at Attock Refinery Limited
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18 pages (9 pages of text)
Product Type:
Case (Field)
In November 2013, the senior manager of Human Resources at Attock Refinery Limited, headquartered in Morgah Rawalpindi, Pakistan, is considering whether to amend the current performance appraisal system to bring it in line with the goal of creating a performance-oriented culture in the company, which refines 70 per cent of the country’s crude oil. Significant changes had been made over the last 14 years, but the current performance management system is still not distinguishing between different categories of performers, and employees continue to complain that everyone gets more or less the same ratings and pay increments regardless of the amount or quality of the work they do. Should the weights for objective setting and competencies in the appraisal forms be adjusted? Should competencies be better defined and training sessions held on how to objectively evaluate them? Should there be more direction at all levels in setting specific, measurable, attainable, realistic and timely objectives? Considering the views of employees and managers in all departments, he must decide what, if any, changes should be made to promote the desired company culture.
Learning Objective:
The case study can be taught to both MBA and undergraduate students in courses on human resources and performance management systems. Its objectives are:
  • To give students an insight into the challenges posed in developing a performance management system.
  • To understand the role of human resources as a key contributor in attaining strategic targets and developing the culture of an organization.
Organizational Behaviour/Leadership,  International
Pakistan , Medium, 2014
Intended Audience:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
Associated Materials
Translations: Simplified Chinese (17 pages)
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