Cancer Care Ontario: An Innovation Strategy for Managing Wait Times
(9 pages of text)
Cancer Care Ontario, the organization that oversees cancer treatment in Ontario, is challenged with establishing an innovative approach to reducing wait times for breast cancer and prostate cancer therapy across Ontario after wait times increased to more than two months. The special advisor on cancer issues to the Ontario Minister of Health and Long-Term Care needs to report his recommendation to Cancer Care Ontario’s board of directors, who manage all regional cancer centres in the province. The major challenge is to balance the needs and values of all the various stakeholders, while developing short-, medium- and long-term solutions to the wait list dilemma.
This case is suitable for use in graduate and undergraduate courses on health care management, health sector leadership and innovation, stakeholder management and performance management.
The case has the following objectives:
- To develop an understanding of the various stakeholders in health care and their competing interests.
- To examine the issues of privatization in Canadian health care and how these issues relate to each stakeholder.
- To identify the challenges of restructuring performance management and incentive programs in the evolving health care environment.
Health Care Services
Canada, Small, 2001
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