Ivey Publishing
Narayana Hrudayalaya: From Heart Care to Human Care
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10 pages (7 pages of text)
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Case (Field)
Narayana Hrudayalaya (NH), a leading cardiac hospital network with many firsts to its credit, has revolutionized heart care in India. It has a market share close to 15 per cent in the cardiac sector, has successfully completed 70,000 surgeries and has given insurance to over four million farmers through its microinsurance scheme. Its motto, “caring with compassion,” is its guiding philosophy and the telemedicine network set up at NH has been able to provide treatment for over 50,000 cardiac patients free of charge. The case highlights the evolution of NH and the vision of its founder, and outlines his ambitions and struggles in seeking to increase the number of cardiac surgeries performed each day. How can he retain the top surgeons and fulfill his mission to offer affordable heart care while the compensation of doctors is rapidly increasing?
Learning Objective:
  • To familiarize MBA students and senior managers with the concept of transformational leadership and enable them to distinguish between transformational and transactional leadership.
  • To help students appreciate the role of empathy and sensitivity in the healthcare industry.
  • To demonstrate the compelling reasons for a person to become a transformational leader.
  • To consider whether the drive to bond and drive to learn can be more important than the drive to acquire.
  • To familiarize students with Maslow’s need hierarchy, Herzberg’s motivation–hygiene theory and the four-drive theory of Lawrence and Nohria.
Organizational Behaviour/Leadership,  International,  Entrepreneurship
Health Care Services
India, Large, 2012
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$3.75 CAD / $3.75 USD Digital Download
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