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Ivey Publishing
Customization at BMW
Product Number:
9B08A007
Publication Date:
04/01/2008
Revised Date:
05/08/2008
Length:
13 pages (5 pages of text)
Product Type:
Case (Field)
Source:
Ivey
The product planning manager for BMW Group Canada (BMW) wondered how to revive the once-promising BMW Individual program. Despite a strong start when the BMW Individual Collection (IC) was launched in 2002, and significant growth in total BMW sales over the past three years, IC sales had declined substantially. At the corporate level, no specific measures had been taken to ensure a constant focus on the Individual program. At the customer level, BMW retailers were putting forth little effort, likely because they had no additional incentive to push a program that appealed only to a very small portion of their customer base. The product planning manager wondered how he could revive the BMW Individual program in Canada and give it the attention it deserved.
Issues:
Disciplines:
Marketing
Industries:
Manufacturing
Setting:
Canada, Large, 2007
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
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