Ivey Publishing
Hospital Software Solutions (A)
Product Number:
9B07C018
Publication Date:
08/03/2007
Length:
12 pages (7 pages of text)
Product Type:
Case (Field)
Source:
Ivey
The customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influence, motivation, corporate culture and conflict. The supplement case, Hospital Software Solutions (B), product # 9B07C019, follows the events after the customer care team lead attends a town hall meeting to air her concerns about computer systems problems.
Issues:
Disciplines:
Organizational Behaviour/Leadership,  Introductory Business
Industries:
Administrative, Support, Waste Management and Remediation Services
Setting:
Canada, Medium, 2005
Intended Audience:
Introductory
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
Associated Materials
Supplements: 9B07C019 (4 pages)
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