Ivey Publishing
Note on Quality Function Deployment
Product Number:
9B09D010
Publication Date:
12/08/2009
Length:
10 pages (8 pages of text)
Product Type:
Note
Source:
Ivey
This note explains the need and importance of quality function deployment (QFD), a customer-driven quality-planning tool that translates customers' needs into appropriate technical requirements of the product or service. The note addresses methodology and implementation as applied to a certain product or service, the product in this situation being credit cards.
Issues:
Disciplines:
General Management/Strategy,  International,  Operations Management
Industries:
Manufacturing,  Other Services
Setting:
India, 2009
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
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