Ivey Publishing
WestJet: September 11th, 2001
Product Number:
9B03C026
Publication Date:
05/28/2003
Revised Date:
10/17/2009
Length:
7 pages
Product Type:
Case (Field)
Source:
Ivey
WestJet is a regional airline service. During the early afternoon of September 11, 2001, the director of customer service is on her way to an emergency meeting. For the first time ever, all civilian airline flights across North American airspace are suspended. WestJet guests and employees are stranded across the country without any indication as to when flights will resume. In addition, there are grounded employees that are dealing with a tremendous amount of anxiety; the airline industry is tightly knit and rumors run rampant across airlines. The director of customer service must decide what should be done first.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Transportation and Warehousing
Setting:
Canada, Medium, 2001
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
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