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Ivey Publishing
R.J. Thompson Data Systems, Inc.
Product Number:
9B05E019
Publication Date:
10/28/2005
Revised Date:
09/30/2009
Length:
6 pages
Product Type:
Case (Field)
Source:
Ivey
R.J. Thompson Data Systems sells, implements and maintains management information systems. The president of the company receives a call from a potential client to demonstrate a system that they had rejected earlier. The company would benefit from a large sale, however, the president reflects on the experience from the last presentation to this company; R.J. Thompson Data Systems spent considerable time preparing the presentation, only to be treated poorly and to have the offer rejected. He must decide if he should rally the team again.
Issues:
Enterprise Resource Planning; Management Information Systems; Computer System Implementation; Customer Relations
Disciplines:
Information Systems
Industries:
Administrative, Support, Waste Management and Remediation Services
Setting:
Canada, Small, 2005
Intended Audience:
Undergraduate/MBA
Price:
$3.95 CAD / $3.95 USD Printed Copy
$3.40 CAD / $3.40 USD Permissions
$3.40 CAD / $3.40 USD Digital Download
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