Ivey Publishing
ING Direct Canada
Product Number:
9B02D011
Publication Date:
09/20/2002
Revised Date:
11/09/2009
Length:
12 pages (9 pages of text)
Product Type:
Case (Field)
Source:
Ivey
ING Direct Canada is a retail banking operation and a subsidiary of one of the top global providers of integrated financial services, ING Group of the Netherlands. ING Direct Canada needs to meet the operational demands of a growing client base, while maintaining its current staffing levels, physical space and commitment to same-day processing of accounts. The senior vice-president of operations must implement procedures to cope with the immediate challenges of the company's growth, as well as develop a long-term strategy. Options to consider included new technology, increased efficiencies, or relaxing the same day processing requirements.
Issues:
Disciplines:
Operations Management
Industries:
Finance and Insurance
Setting:
Canada, Medium, 2000
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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