Sprint - La Conexion Familiar (B)
(5 pages of text)
Management is faced with a broad range of opposition and criticism after closing the telemarketing operation. Labor organizations force legal proceedings, the primary telecommunications workers union in Mexico demands action under the Labor Side Agreement of the North American Free Trade Agreement and, ultimately, a court ruling demands that the company rehire and compensate employees displaced by the closure of the operation. This case was written to accompany Sprint - La Conexion Familiar (A), case 9A97C001.
- This case can be taught in an Industrial Relations course in the context of lessons regarding the organizing process and employer unfair labor practices.
- It can also be used in a Strategy course to explore issues concerning managerial action in the context of significant constraints.
- This case could also be used in a Global Environment of Business or Business-Government Relations course to explore the impact of extranational institutions on management decision making.
Information, Media & Telecommunications
USA, Large, 1994
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