(8 pages of text)
The plant manager for Noram Foods was considering the impact of changing Noram's policy on package weight. Noram Foods in Canada had an enviable record of sound financial performance, although there had been a period of declining profits when the Canadian economy suffered under conditions of high unemployment, high interest rates, and high inflation. Leo Marsden believed the weight control issue represented a major opportunity for re-evaluation and increased performance.
This is a nice case to reinforce the mathematical tools of process control with a significant corporate decision on weight control. Moreover, the ethical issue of possibly underfilling more than 50 per cent of all packages, while still meeting governmental requirements, adds an extra dimension. The case was originally written for the quality section in an introductory course in operations management. It should also be a good candidate for a course on quality, an ethics course, or a general management course focusing on integrating operations and marketing perspectives.
Canada, Large, 1982
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