Banishing Performance Ratings at iQmetrix
(3 pages of text)
In 2018, Software development corporation iQmetrix Software Development Corp. (iQmetrix), headquartered in Vancouver, Canada, had experienced exponential growth and success over the past two decades. The company’s head of People and Culture, was interested in the debate over the ideal performance appraisal process. After reading a few articles in the Harvard Business Review, she was considering dropping traditional performance appraisals and replacing them with written feedback only. To make an informed decision, she conducted a quasi-experiment by assigning employees to different performance evaluation conditions and then examined employee perceptions six months later to determine which evaluation format she should adopt company-wide.
This case can be used in undergraduate- and graduate-level courses on performance management and data analytics and research methods. It describes iQmetrix’s assessment of a variety of performance evaluation formats using a quasi-experimental design. It teaches students about performance appraisal within modern performance management systems and about research design and data analytics. After working through the case and assignment questions, students will be able to do the following:
- Identify the virtues and pitfalls of performance appraisal methods in the context of modern performance management systems.
- Evaluate the outcomes of a quasi-experiment comparing the use of several performance appraisal processes in a software development company.
- Recommend an ideal performance appraisal process for the human resources department in a rapidly growing technology company.
Canada, Medium, 2019
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