Ivey Publishing
HCL Technologies Infrastructure Services Division: Fuel for Growth
Product Number:
9B20M004
Publication Date:
01/14/2020
Revised Date:
01/14/2020
Length:
12 pages (6 pages of text)
Product Type:
Case (Field)
Source:
Ivey
HCL Technologies Ltd. (HCL) was one of the big four information technology (IT) companies in India. The infrastructure services division (the company’s flagship revenue generator), had phenomenal growth over the years. However, by fiscal year 2015–16, the division was facing growth challenges. Market dynamics, including competition size and capability, client expectations, and the technology landscape, were all changing. The company was trying to build its corporate entrepreneurship function to prepare itself for adapting to these emerging challenges. The HCL enterprise technology office (ETO) exploration team had been chartered by the company to bring new technologies and breakthrough solutions into the organization. The company was looking forward to shifting away from its dependence on its traditional IT infrastructure outsourcing business and toward new technology domains.
Learning Objective:
The case can be used in undergraduate- or graduate-level courses on corporate entrepreneurship, strategy, or in a module on growth through innovation and entrepreneurship.

Students are expected to position themselves as leaders and members of the ETO and decide how the company needs to be taken forward. The case also describes business challenges that IT companies in emerging countries such as India are facing and how they are trying to adapt to these challenges.

By working through the case and assignment questions, students will have the opportunity to do the following:
  • Understand the relevance of corporate entrepreneurship for the survival, growth, and sustainability of an organization—especially a technology company.
  • Explore new technologies outside organizational boundaries.
  • Understand how to exploit new technologies for an organization’s benefit.
Issues:
Disciplines:
General Management/Strategy,  International
Industries:
Information, Media & Telecommunications
Setting:
India, Large, 2016
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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