Ivey Publishing

Privacy Policy

Thank you for visiting our website. Ivey Publishing (“we” or “us”) is committed to protecting your privacy and safeguarding the personal information in our custody or control. This Privacy Policy tells you how we collect, use, store, transfer and disclose your personal information. By providing your information, you agree to your personal information being processed in accordance with this Privacy Policy, as amended from time to time.

This Privacy Policy was last modified on February 7, 2019, and is subject to change at any time. Any updates will be posted on this page.


We use "cookies" in order to recognize user access privileges, to track individual shopping carts through the ordering process, and to tailor information to make your visit faster and to suit your individual preferences. Users rejecting the use of cookies on this website will not have full functionality, and may therefore not be able to use the e-commerce application to order materials on-line or view Portable Document Format documents delivered from the website.

 Information we collect

We collect some information on our website which is not attributable to an identifiable individual. This renders your visit virtually anonymous, unless you volunteer your personal information in connection with your visit. For example,

  • The Internet domain for your Internet service provider, such as "company.ca" or "institution.edu"
  • The type and version of browser you are using
  • The type of operating system you are using
  • The date and time of your visit to our website and the webpages that you visit on our website, along with the address of the previous website you were visiting, if you linked from another website

We may also collect anonymous aggregate information on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are for statistical analyses to improve the content of our website, to provide services such as technical support, and to customize the content and/or layout of our website for each individual visitor. This tracking system does not record personal information about individuals or link this information to any personal data collected.

Collection of personal information

From time to time we may also ask you to provide your personal information, including when you visit our website, submit an inquiry to us, place an order for materials, or engage with us for promotional purposes. Our collection of personal information is limited to that which is reasonable under the circumstances, and we only collect your personal information with your consent. For example, we may collect the following personal information about you: name, mailing address, email address, telephone number, educational facility, and payment information.

What we do with your information

We use information and personal information for the purposes stated or implied at the time of collection, including for the following purposes:

  • To confirm your identity
  • To respond to your inquiries
  • To meet the legal and regulatory requirements applicable to us
  • To process transactions
  • To perform statistical analyses measuring relative interest in the various areas of our website
  • To send email or conventional mail to you, including our email newsletter
  • To fill orders placed online
  • To conduct customer research

We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.


Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Ivey Publishing, and you can contact us at 1.800.649.6355 or at Ivey Publishing c/o Ivey Business School at Western University, 1255 Western Road, London, Ontario, Canada, N6G 0N1. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in message.

Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.

Transfers and disclosures of personal information

We will not disclose personal information to any external organization without your consent unless we are required or permitted to do so by law, including in the event of a corporate amalgamation, reorganization, change of control or sale. With your consent, we may disclose your personal information to your educational facility, for example your name and the materials that you have purchased from us.

Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. For example, these trusted third parties may assist us in operating our website, conducting our business, or otherwise servicing you. As a result, that country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.

We do not otherwise sell, trade or otherwise transfer to outside parties your personally identifiable information. We do not and will not share the information tracked on this website, in any form, with advertisers or other parties not related to us.

Security and retention

We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.

We store personal information in electronic and physical files and servers that are secure, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software.  We conduct audits and monitor compliance with our privacy practices.

We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.

Personal information of children

Important note to parents: We do not knowingly collect children’s personal information.

Important note to children: Before providing your name, address, email address, or any other personal information to anyone on the Internet, be sure to ask your parents if it is okay.

Third party links

We may occasionally link to websites outside of our control. We are not responsible for the content or the privacy policies of websites to which our website may link. When you provide to us information on a third party website or platform, the information may also be collected by the third party website and may be subject to their privacy policy.

Access, correction and accountability

We will strive to keep all personal information in our files complete, up-to-date and accurate.

You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information. At any time, you may edit your personal information through your profile page.

If you have any questions or concerns with respect to your personal information or our information practices, you may contact our Privacy Officer at cases@ivey.ca.