T-Systems South Africa: Commencing Turnaround through Women’s Contextual Leadership
(6 pages of text)
In late 2016, the board chair of T-Systems South Africa (TSSA), an information technology outsourcing company, faced a new challenge. As the previous chief executive officer (CEO) of the company, the board chair had moved the company from declining revenue toward growth and increased profitability. She accomplished the company’s culture transformation and remarkable turnaround, in part, by capturing the interest of people with a vision about creating a company with soul. She now needed to assist the new CEO in sustaining TSSA’s culture change in a manner that would not intrude on his own ideas, leadership, and style.
This case is suitable for graduate-level courses on strategic leadership, strategic human resources, organizational development, or change management. After completion of the case, students will be able to
- explain how contextual leadership contributes to culture change;
- identify the phases in turnarounds;
- analyze the initiation of culture change; and
- understand the uniqueness of women’s leadership.
Information, Media & Telecommunications
South Africa, Large, 2016
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