Ivey Publishing
Mobile Blood Donor Clinic: A Discrete Event Simulation Model
Product Number:
9B17E010
Publication Date:
08/17/2017
Revised Date:
08/17/2017
Length:
4 pages (4 pages of text)
Product Type:
Case (Gen Exp)
Source:
Ivey
While donating blood on campus, a management science graduate student noticed that the mobile blood donor clinic set up at his university’s community centre was a congested tandem queuing system. Finding one-and-one-half hours too long for donors to wait, the student considered how the process could be reduced by at least half an hour. He needed to devise a reasonably precise model to represent the donor flow in the clinic. Using either the mode or the average service times supplied by the nurses, the student could build a relatively straightforward discrete-event simulation model to identify bottlenecks and improve the donor flow.
Learning Objective:
This case is suitable for undergraduate classes in honours business administration or for MSc and MBA simulation courses. Previous knowledge of basic statistical distributions and formulas in Microsoft Excel is required for the case. This case provides an introduction to basic queuing theory, bottleneck analysis, and discrete-event simulation models. After completion of the case, students will be able to
  • explain basic queuing theory;
  • create a simple discrete-event simulation model;
  • analyze bottlenecks identified in the simulation model; and
  • propose changes to reduce bottlenecks in the simulation model.
    Issues:
    Disciplines:
    Management Science
    Industries:
    Health Care Services
    Setting:
    Canada, Small, 2017
    Intended Audience:
    Undergraduate/MBA
    Price:
    $4.25 CAD / $4.25 USD Printed Copy
    $3.75 CAD / $3.75 USD Permissions
    $3.75 CAD / $3.75 USD Digital Download
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