Drishti Eye Hospitals: Balancing Financial and Social Goals
(9 pages of text)
In 2011, after decades of the eye-care needs of India's semi-urban and rural population being largely ignored by both government and commercial enterprises, the corporate team of Drishti established two eye hospitals to address these unmet needs. However, Drishti faced some tough challenges in expanding its operations. Given that Drishti’s hospitals were located in semi-urban and rural areas, attracting and retaining highly-trained professional staff was very difficult. Drishti also needed to consider the implications of accessing equity capital to pursue its social goals. With its business model showing positive results, should Drishti opt for rapid growth or achieve slower growth by using internally generated funds? In the pursuit of financial goals, would Drishti need to compromise on any of its social goals?
This case is designed for use at the MBA level in a range of business disciplines. The case should produce good results in social entrepreneurship or human resource management courses at the introductory level. Students will be exposed to the core challenges of running a social enterprise, including attracting and retaining talent. After completion of this case, students should be able to:
- Understand the factors that drive the start and development of a social entrepreneurship in India’s health care sector.
- Understand the blurring of boundaries between public, business, and non-profit sectors, which give rise to hybrid organizations.
- Analyze the expansion challenges of a social venture and suggest methods to increase social impact.
- Analyze the human resource challenges that a social venture faces and design a strategy to address them.
Health Care Services
India, Small, 2015
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