Lumière: Supporting a Virtual Workspace on the Cloud
(9 pages of text)
In early 2015, the chief information officer at Lumière Business Solutions (Lumière) was reflecting on the impact of technology on the company’s business performance. Lumière had been using cloud technology to provide clients and employees 24/7 access to project progress and documentation. Clients appreciated the fact that, despite being a small firm, Lumière was as competitive and quick to respond as any other big market-research company. What were the factors that had made this adoption easy? How much of the firm’s efficiency could be attributed to the cloud? So far, most of Lumière’s applications on the cloud had been sourced from Google Marketplace, but with other players like Microsoft getting into cloud technology aggressively, should Lumière start to explore these new offerings as well? Given the trade-offs that Lumière had made while choosing the cloud, would this technology continue to pay off in the future?
This case is designed to be used in MBA classes for introductory courses in Information Systems (IS) in general and IS for small-to-medium enterprises (SMEs), as well as courses that deal with emerging technology. After completion of the case, students should be able to:
- Understand cloud computing concepts and their application to business.
- Understand how cloud computing can be used by SMEs to create value for the organization.
- Learn about the various organizational factors that can lead to successful adoption of any new technology.
- Understand the concept of business process re-engineering and the role it plays for any business to adapt to new technology.
India, Small, 2015
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