Appropriation of Technology: Tata Power Delhi Distribution Limited
(6 pages of text)
It was the peak of summer in Delhi. With the temperature soaring to 47 degrees Celsius, the city was facing power cuts. Amid the looming threat of a potential power crisis, the chief executive officer (CEO) of an electricity distribution company in the city was wondering how technology could help in providing reliable power to all while mitigating other key challenges. He needed to bring down the aggregate technical and commercial losses further so that the company could generate higher revenue with the same power input and still provide better satisfaction to the customers. Not satisfied with the company close to being a benchmark nationally on various parameters, the CEO aspired to meet international benchmarks in power distribution.
The case has been designed for use in courses on technology management/power distribution management.
- To discuss the issues in power distribution management in emerging markets.
- To examine strategic technology sourcing and innovative integration of technology.
- To explore the concept of technology appropriation as a means to extend value.
- To identify the technology strategy necessary to attain international benchmarks.
India, Large, 2013
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