Ivey Publishing
Rockwater Insurance
Product Number:
9B14C003
Publication Date:
01/30/2014
Revised Date:
06/14/2019
Length:
10 pages (7 pages of text)
Product Type:
Case (Field)
Source:
Ivey
After four months in his new position, the assistant operations manager of a family-run, mid-sized insurance company must deal with the performance issues of a long-time employee. The offender’s high rate of errors and his slow completion times, along with his increasingly defiant attitude, have gone on for too long, especially since this performance is negatively affecting the other employees in the operations department. Since past efforts have done little to remedy the issues, the assistant operations manager knows his next move needs to resolve them. New to his role, he wants to ensure that he handles this difficult situation well.
Learning Objective:
Analysis of this case will require students to gain an understanding of the issues before making their decision.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Finance and Insurance
Setting:
Canada, Medium, 2014
Intended Audience:
Intro/Undergraduate
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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