Ivey Publishing
AGV: Crisis at the Top
Product Number:
9B14C008
Publication Date:
06/18/2014
Revised Date:
06/18/2014
Length:
8 pages (7 pages of text)
Product Type:
Case (Field)
Source:
Ivey
A newly appointed state program manager for a non-governmental organization (NGO) has been given the responsibility of managing several health centres in rural India. The state program manager quickly found that his new business environment was full of interpersonal difficulties and unprofessional conduct, which were threatening to derail the organization’s goals. Despite being a newcomer to a well-established and structured NGO, the manager knew that he would have to find a way to persuade his staff to work as a team and to focus on the tasks at hand: the question was, how?
Learning Objective:
  • An understanding of how to influence behaviours in structured organizations.
  • An appreciation for the roles of interpersonal skills and informal authority in organizations.
  • An understanding of the environmental contexts in which NGOs operate.
  • Possible solutions to problems that NGO managers face.
Issues:
Disciplines:
Organizational Behaviour/Leadership,  General Management/Strategy,  International
Industries:
Health Care Services
Setting:
India, Small, 2010
Intended Audience:
MBA/Postgraduate
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
You Might Also Like...

Save In: