Work from Home: Curse or Boon?
(7 pages of text)
KSOIL has a project that bills customers on units of documents delivered. The productivity of employees is evaluated on the same basis. The output of the home-based team has increased two to three times compared to its previous office-based performance. As a result, the rewards and compensation for the home-based team have doubled compared to office-based employees. The head of HR is convinced home-based workers are using unfair means to achieve such high output. She is against the decision of the project manager to increase the size of the home-based team. She believes this will only increase the unrest among office-based workers. The general manager needs to make a decision soon, while keeping in mind the profitability, employee welfare and ethics of the firm.
The case is ideally suited for mid-level courses in compensation/performance in human resources management, ethics in business and general management. The case is recommended for the mid-course level. The secondary theme of the course can be used in courses dealing with issues such as operations management, inter-departmental conflicts, management of attrition and the unique challenges found in the business process outsourcing (BPO)/knowledge process outsourcing (KPO) segment.
Professional, Scientific, and Technical Services
India; United States, Large, 2011
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