Ivey Publishing

Product Details

Germ Warfare: Combating Health Care-Associated Infections Through Communication
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14 pages (8 pages of text)
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Case (Field)
The director of the Infection Prevention and Control Unit at the University Health Network (UHN), in Toronto, Canada, is working to reduce healthcare acquired infections (HAIs) by using a different way to communicate with hospital staff. Through positive deviance (PD), participants are gaining new perspectives to help identify the changes that are needed to reduce HAIs. The initiative has been successful at UHN. Now the director needs to figure out how to spread the success of positive deviance to more health care regions and facilities in Canada and the United States to improve patient lives and the quality of health care.
Learning Objective:
  • To place students in the leadership and decision-making role to ensure that the success experienced from the PD initiative within the UHN is transferred to other health care locations in Canada and the United States.
  • To explore a different way of communication - one that has the potential to change the power structure within organizations.
  • To provide students with an opportunity to develop their analysis, decision-making and communication skills.
  • To explore employee engagement and ways to improve interaction within organizations.
    General Management/Strategy
    Health Care Services
    Canada, Large, 2012
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    $4.50 CAD / $4.25 USD Digital Download
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