Green Hills Hospital: Leading Change Management
Product Number:
9B12C037
Publication Date:
09/26/2012
Revised Date:
09/24/2012
Length:
11
pages
(10 pages of text)
Product Type:
Case (Gen Exp)
Source:
Ivey
The case presents a change initiative at a large health care facility that aims to maximize shareholder value by introducing lean health care. While change management performance can be measured in financial terms, what happens when a mishandled change initiative starts to endanger the lives of patients?
Learning Objective:
- To apply Kotter’s eight-step change process and Toyota’s lean manufacturing methods in an active hospital setting.
-
To observe symptoms, use inductive reasoning to illustrate core problem areas, diagnose causes of failure and suggest alternative courses of action. - To understand the Asian background and the interrelationships between multi-faceted Asian cultures and their respective workplace paradigms and management styles demonstrates the complexity of change initiatives in Asia.
Issues:
Disciplines:
Organizational Behaviour/Leadership,
International
Industries:
Health Care Services
Setting:
Asia, Large, 2011
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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