Green Hills Hospital: Leading Change Management
(10 pages of text)
Case (Gen Exp)
The case presents a change initiative at a large health care facility that aims to maximize shareholder value by introducing lean health care. While change management performance can be measured in financial terms, what happens when a mishandled change initiative starts to endanger the lives of patients?
- To apply Kotter’s eight-step change process and Toyota’s lean manufacturing methods in an active hospital setting.
To observe symptoms, use inductive reasoning to illustrate core problem areas, diagnose causes of failure and suggest alternative courses of action.
- To understand the Asian background and the interrelationships between multi-faceted Asian cultures and their respective workplace paradigms and management styles demonstrates the complexity of change initiatives in Asia.
Health Care Services
Asia, Large, 2011
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