Ivey Publishing
Dr. Jack Perry, DDS
Product Number:
9B07C016
Publication Date:
05/15/2007
Length:
6 pages (5 pages of text)
Product Type:
Case (Field)
Source:
Ivey
Dr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes from a presentation made by a business consultant at a dental conference, he must decide how to act in order to address these problems.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Health Care Services
Setting:
Canada, Small, 2006
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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