Ivey Publishing
Conflict Management at TKC Consulting
Product Number:
9B10C030
Publication Date:
03/29/2011
Length:
5 pages (4 pages of text)
Product Type:
Case (Field)
Source:
Ivey
This case depicts how executives who are holding power in an organization can create chaos due to interpersonal conflict. Rao and Naik, two senior executives at TKC Consulting in India, scapegoated an innocent subordinate during the course of their rivalry. Their actions, not befitting the positions they held, created confusion and misunderstanding in the organization. The chairman of the company understood that their selfish, power-hungry actions could not be explicitly pointed out, as this would merely result in a cycle of blame. Yet he also knew that if the conflict was not addressed immediately, it would cause more discord within the organization.
Learning Objective:
This case was written to teach students about the sources and consequences of conflict in an organization, and to provide insights to students about the behavioural dynamics of employees. It can be taught in courses on organizational behaviour and conflict management. It can be used to discuss sources of interpersonal conflict and methods of resolving conflict.
Issues:
Disciplines:
Organizational Behaviour/Leadership,  International
Industries:
Finance and Insurance
Setting:
India, Medium, 2009
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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