Ivey Publishing
Millway Fabrics Canada
Product Number:
9B07C010
Publication Date:
03/16/2007
Length:
4 pages (3 pages of text)
Product Type:
Case (Field)
Source:
Ivey
The director of operations for Millway Fabrics Canada walked into her office and one of the customer service agents was waiting for her in tears. The customer service agent (agent) needed a week off to take care of her son who was about to have surgery to have his tonsils removed. The agent had already taken all her vacation and sick time due to her son's illness. The agent was a strong performer and was well-liked by her co-workers. The director of operations had to make a decision.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Wholesale Trade
Setting:
Canada, Small, 2006
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
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