UPS and HP: Value Creation Through Supply Chain Partnerships
(12 pages of text)
This case is about managing large supply change outsourcing relationships over time. The focus is on the challenges service providers and their customers face as they seek to continually find new sources of value as the relationships change. Emphasis is placed on issues related to coordinated capabilities across functional boundaries, information sharing and developing information technology readiness.
Administrative, Support, Waste Management and Remediation Services
United States, Medium, 2004
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