Ivey Publishing
Jacques Kemp: Towards Performance Excellence
Product Number:
9B06M084
Publication Date:
01/09/2007
Revised Date:
09/21/2009
Length:
19 pages (6 pages of text)
Product Type:
Case (Field)
Source:
Ivey
Over the past two years, ING Insurance Asia/Pacific had successfully implemented a new organizational and operational framework called Towards Performance Excellence (TPE), which was developed with inputs from functional heads, senior management and staff at the business unit level. TPE detailed and organized everything ING Asia/Pacific needed to execute its strategy effectively. TPE divided ING's business processes into six core categories: portfolio, marketing, organizational, operational, reputation and financial. Each category included aspects of execution known as drivers, which required managers to identify specific objectives and key performance indicators (KPIs) for each driver or sub-driver. The case includes many original exhibits and is ideally taught as the follow up case of the ING Insurance Asia/Pacific, Ivey product #9B06M083 or as a standalone case, which illustrates a real example of regional versus local organizational management.
Issues:
Disciplines:
General Management/Strategy,  International
Industries:
Finance and Insurance
Setting:
Asia, Large, 2006
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
Associated Materials
Use With: 9B06M083 (15 pages)
Translations: Spanish (16 pages) , Simplified Chinese (14 pages)
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