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Ivey Publishing
A Hacker Attack: An e-Commerce Nightmare (A)
Product Number:
9B05E002
Publication Date:
03/07/2005
Revised Date:
09/28/2009
Length:
6 pages
Product Type:
Case (Library)
Source:
Ivey
The general manager of BookMart, a major online book, movie and CD store was struggling to manage a serious breach of the company's information systems, which jeopardized both the company's reputation and its ability to provide service to its customers. He must develop an immediate plan to address the security breach internally; how to communicate the situation to customers and the media and develop a long term plan that will minimize the risk against possible future attacks. The supplement A Hacker Attack: An e-Commerce Nightmare, product 9B05E003 looks at the general manager's short and long term plans.
Issues:
Crisis Management; E-Commerce; Information Systems; Security Systems
Disciplines:
Information Systems
Industries:
Retail Trade
Setting:
Canada, Large, 2004
Intended Audience:
Undergraduate/MBA
Price:
$3.95 CAD / $3.95 USD Printed Copy
$3.40 CAD / $3.40 USD Permissions
$3.40 CAD / $3.40 USD Digital Download
Associated Materials
Supplements: 9B05E003 (4 pages)
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