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Ivey Publishing
RBC Royal Bank: Service Platform Implementation
Product Number:
9B05E001
Publication Date:
01/31/2005
Revised Date:
09/28/2009
Length:
16 pages
Product Type:
Case (Field)
Source:
Ivey
The vice-president - RBC Banking business & information solutions must develop an implementation plan for the bank's new paperless transaction system. The new system will reduce costs in proof processing and will facilitate the role of the customer service representatives, allowing the CSRs to shift from transactional to sales oriented roles. The system must be implemented across the company within 12 months. Challenges concerning the timing of installation, sequence of rollout, scope management and prioritization must be addressed.
Issues:
Management Information Systems; Computer System Implementation
Disciplines:
Information Systems
Industries:
Finance and Insurance
Setting:
Canada, Large, 2003
Intended Audience:
Undergraduate/MBA
Price:
$3.95 CAD / $3.95 USD Printed Copy
$3.40 CAD / $3.40 USD Permissions
$3.40 CAD / $3.40 USD Digital Download
Associated Materials
Translations: French (17 pages)
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