Ivey Publishing
Technosoft Russia
Product Number:
9B04C011
Publication Date:
06/24/2004
Revised Date:
10/06/2009
Length:
13 pages (10 pages of text)
Product Type:
Case (Field)
Source:
Ivey
A supervisor at a telesales office has received very low ratings on an employee survey and the marketing manager is concerned that this team leader is not performing well. The marketing manager must decide what actions are needed to improve the leadership skills of this supervisor.
Issues:
Disciplines:
Organizational Behaviour/Leadership,  International
Industries:
Administrative, Support, Waste Management and Remediation Services
Setting:
Russia, Large, 2002
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
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