Ivey Publishing
Elise Smart
Product Number:
9B03C010
Publication Date:
05/31/2003
Revised Date:
09/04/2013
Length:
7 pages (7 pages of text)
Product Type:
Case (Gen Exp)
Source:
Ivey
Elise Smart must decide what performance assessment to give one of her employees who has, uncharacteristically, failed to meet one of her key objectives for the year. The situation is difficult for several reasons; the causes of the unacceptable performance are not clear; the employee has previously received excellent appraisals, including a recent one by the vice-president; and the employee was absent for a good part of the year on maternity leave. The various factors that influence sustained performance (ability, motivation, resources, role clarity, reinforcement) are examined, as well as steps leaders can take in improving performance of those for whom they are responsible.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Finance and Insurance
Setting:
Canada, Large, 2003
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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