Ivey Publishing
Grandview Excavators Ltd.
Product Number:
9B03M020
Publication Date:
05/01/2003
Revised Date:
10/22/2009
Length:
7 pages (4 pages of text)
Product Type:
Case (Field)
Source:
Ivey
Grandview Excavators Ltd. is a privately owned company that prepares and excavates land for construction development. A recently promoted project estimator has prepared a quote for a project. He receives a phone call from the customer stating that the quote was too low and to resubmit a new quote for a suggested higher amount. He makes the adjustment and submits the second quote. A few days later the company is awarded the project and work begins immediately. After the project is completed, the project estimator receives payment and discovers the payment is less than the original quote amount. It is not clear why the payment has been reduced and he must decide whether to contact the client directly for an explanation or advise his boss.
Issues:
Disciplines:
General Management/Strategy
Industries:
Construction
Setting:
Canada, Small, 2003
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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