Ivey Publishing
Soured Milk
Product Number:
9B03C006
Publication Date:
04/02/2003
Revised Date:
06/16/2003
Length:
11 pages (5 pages of text)
Product Type:
Case (Field)
Source:
Ivey
A new server at an established franchise restaurant is finishing her shift and has to decide how respond to a situation that happened with a customer earlier that day. The customer had found a lemon wedge in his milk. She resolved the problem with the customer but was concerned that this was another of many incidents that happened since she started. Should she deal with the person she believed was responsible directly or discuss the issue with the restaurant manager?
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Accommodation & Food Services
Setting:
Canada, Small, 2002
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
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