Ivey Publishing
CIBC: Outsourcing the Human Resources Department (A)
Product Number:
9B02C062
Publication Date:
11/29/2002
Revised Date:
02/12/2003
Length:
23 pages (16 pages of text)
Product Type:
Case (Field)
Source:
Ivey
The Canadian Imperial Bank of Commerce (CIBC) is one of the 10 largest full-service financial institutions in North America. Its human resources department wanted to reinvent HR service delivery and increase automation and self-service operations. A number of options were being considered, including continuing with the status quo while undertaking patchwork operations, developing new HR capabilities in-house, outsourcing the development of HR capabilities, and exploring the opportunity to outsource entire functions. Each option presents benefits and challenges, and the senior lead on the project must begin to develop a business case to go forward. The supplemental case CIBC: Outsourcing the Human Resources Department (B), product 9B02C063 discusses the human resources outsourcing agreement.
Issues:
Disciplines:
Organizational Behaviour/Leadership
Industries:
Finance and Insurance
Setting:
Canada, Large, 2001
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
Associated Materials
Supplements: 9B02C063 (9 pages)
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