Ivey Publishing

Product Details

Red Cross Mobile Blood Clinics - Improving Donor Service
Product Number:
9B00D024
Publication Date:
12/11/2000
Revised Date:
01/08/2010
Length:
12 pages (12 pages of text)
Product Type:
Case (Library)
Source:
Ivey
A regional director of donor services for the American Red Cross was wondering how to improve services to blood donors. Faced with an increasing number of complaints that donors were being held up in long lines at Red Cross' mobile blood collection operations - commonly termed bloodmobiles - she was considering several design alternatives for the blood collection process. Using the accompanying Extend run-time model (product #7B00D024), data file and structured assignment, students can explore changes in staffing assignments, donor registration and donor-bed configurations. For each alternative, a comparison is possible along a number of performance dimensions.
Issues:
Disciplines:
Operations Management
Industries:
Health Care Services
Setting:
United States, Large, 1992
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
Associated Materials
Supporting Materials: Download File   7B00D024 (2505 KB)
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