Ivey Publishing
Fell-Fab Products (A)
Product Number:
9B00D021
Publication Date:
12/07/2000
Revised Date:
01/08/2010
Length:
14 pages (12 pages of text)
Product Type:
Case (Field)
Source:
Ivey
Fell-Fab Products is a manufacturer of interior coverings for airlines, bus companies and passenger rail services. A secondary business for the company is the manufacture of other sewn and welded textiles such as mail bags, tents, etc. One of Fell-Fab Products' important airline customers asked the company if it was interested in diversifying into service by taking on a contract to manage all aspects of the interior coverings business. The president of Fell-Fab Products must assess the differences between service management and manufacturing, decide whether Fell-Fab is capable of doing a good job at service and determine whether the business makes economic sense for the company. This case and the accompanying Fell-Fab Products (B) case (product 9B00D022) explore some of the implications of manufacturers diversifying into services.
Issues:
Disciplines:
Operations Management
Industries:
Manufacturing
Setting:
Canada, Medium, 1998
Intended Audience:
Undergraduate/MBA
Price:
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download
Associated Materials
Supplements: 9B00D022 (2 pages)
You Might Also Like...

Save In: