Ivey Publishing
LanCo Catalogue Sales
Product Number:
9A99E007
Publication Date:
08/31/1999
Revised Date:
01/15/2010
Length:
3 pages (2 pages of text)
Product Type:
Case (Library)
Source:
Ivey
In 1999, the issue before the directors meeting of LanCo Catalogue Sales was the high level of product returns that the company was experiencing. These product returns were eroding profitability at a remarkable rate, however the directors were split into two camps over what to do about the problem. One camp believed that speeding up shipments would reduce the returned merchandise, while the other camp believed that this would merely increase shipping costs and reduce profits even further. LanCo management was determined that the returns problem must first be understood, then actions must be taken to reduce returns, in order to improve the profitability of the company. (A Microsoft Excel data file is available for use with this case, product 7A99E007.)
Issues:
Disciplines:
Management Science
Industries:
Retail Trade
Setting:
United States, Medium, 1999
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
Associated Materials
Supplements: 7A99E007 (141 KB)
Translations: Simplified Chinese (4 pages) , Traditional Chinese (8 pages)
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