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This case provides a detailed description of Tandy Corporation's Incredible Universe stores from 1992 to 1995: layout, major departments, advertising and promotion, location, staff and customers. These very large consumer electronics stores were launched in the belief that incredible selection, entertainment and service would be a formula that customers would love; however, the unprofitable performance of the chain to date raises questions about the future of this venture.
USA, Large, 1995
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