Ivey Publishing
Nortel - Re-inventing I/S
Product Number:
9A97E001
Publication Date:
09/08/1997
Revised Date:
02/03/2010
Length:
15 pages (9 pages of text)
BestSeller:
1999
Product Type:
Case (Field)
Source:
Ivey
With changes in both technology and the environment, Nortel has had to evolve from a company that sells a collection of telecommunication products to a company that sells integrated packages of products that satisfy specific customer needs. In the past, I/S has been spread across the various product divisions, supporting a highly decentralized corporate structure. Now it has been charged with transforming itself to facilitate the company's need for greater integration, including a move to standardized systems. I/S must re-define its role and restructure itself to fulfill its new mandate. After an extensive analysis and design exercise, the I/S function has been re-visualized as centering on three key processes: client management, solution delivery, and business support. This represents a significant change from a traditional I/S shop that focuses on building applications and infrastructure. While there is broad support for the changes in principle, actually getting the new processes fully articulated and implemented presents a significant challenge.
Learning Objective:
In discussing the various issues that arise when an organization must change the structure of the I/S function to support a new (and, in this case, process-oriented) corporate structure, students will learn about different roles and structures for an I/S group in an organization and discuss and analyse different alternatives for implementing the new structure, and in particular consider the implications of revolutionary versus evolutionary change.
Issues:
Disciplines:
Information Systems
Industries:
Information, Media & Telecommunications
Setting:
Canada, Large, 1996
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
Associated Materials
Translations: Spanish (17 pages)
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