Sandalias Finas de Cuernavaca S.A.: Total Quality Management (A)
(8 pages of text)
The president and owner of a small sandal factory realizes that if his company is to survive in the long-run, the manufacturing operation would need to become more efficient. Relaxed tariff barriers had increased the level of foreign competition in the country, particularly in the footwear industry. He had recently attended a seminar on total quality control (TQC) sponsored by the local trade association. Despite the potential benefits of TQC and its record of past successes, John was uncertain whether the Mexican employees would be able to implement TQC, a system that appeared to be based on different norms and values than those of Mexican workers.
- To investigate the fit between TQM (a work system) and the Mexican culture and workers.
- To analyze the cultural values that underlie TQM and the behaviors and skills required of workers and managers.
- To examine Mexican cultural values and the skills of workers at Sandalias Finas de Cuernavaca (SFC).
- To compare the two sets of values and required behaviors and skills
- To understand the required behaviors and skills that workers and managers must have in order to successfully implement TQM.
- To develop an action plan to implement a TQM process in Sandalias Finas de Cuernavaca.
Mexico, Medium, 1989
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