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Ivey Publishing
Jones, Box and Label: The Recall
Product Number:
9A94D002
Publication Date:
03/13/1994
Revised Date:
02/23/2010
Length:
7 pages
BestSeller:
1996
Product Type:
Case (Field)
Source:
Ivey
A medium-sized Canadian packaging firm is facing the potential recall of 90,000 individual products by one of its major pharmaceutical clients. The defects are packaging-related and were traced to a lot of customer-finished boxes that Jones, Box and Label had recently delivered. The immediate issue is to determine the problem causing defective packaging materials and how to solve it. Other business basics include: quality assurance, what type of relationship between buyer and supplier is most effective for problem-solving and whether the anticipated level of uncertainty dictates the nature of buyer-supplier relationships. The case introduces students to Kepner-Tregoe problem solving and offers an opportunity to compare and contrast this problem resolution methodology with Ishikawa (or fishbone) diagrams and other problem-solving techniques.
Learning Objective:
  • To illustrate the concepts of quality assurance.
  • To recognize the role of quality assurance as it applies to relationships with suppliers.
  • To understand the concepts of Quality Assurance as they apply to purchasing.
  • To understand the importance of relationships among buyers and suppliers as they apply to problem resolution.
Issues:
Operations Management; Customer Relations; Quality; Purchasing
Disciplines:
Operations Management
Industries:
Manufacturing
Setting:
Canada, Medium, 1992
Intended Audience:
Undergraduate/MBA
Price:
$3.95 CAD / $3.95 USD Printed Copy
$3.40 CAD / $3.40 USD Permissions
$3.40 CAD / $3.40 USD Digital Download
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