Nedbank Group: Leadership and Adaptive Space for Digital Innovation
(6 pages of text)
A team of analysts at Nedbank Group (Nedbank) had generated a solution to an important client-centered issue, but the solution was not welcomed by the operations team. A business executive at Nedbank created an opportunity for the creative design team and operations team to collaborate. A solution was successfully implemented in 2019 and the executive and analysts’ team leader were summoned to present their ideas at a business banking executive committee meeting to demonstrate how their initiatives supported the bank’s strategic direction. Would the executive committee agree to invest capital in new ways of work to move the bank forward on its digital strategy?
The case, designed for a multidisciplinary approach, is most suitable for postgraduate-level courses on strategy, innovation, contextual leadership, and complexity leadership. The concept of boundary spanning will fit well with international business courses. After working through the case and assignment questions, students will be able to:
- Gain insight into the complexity of broad environmental and discrete contextual factors as well as leadership’s ability to see opportunities for digital innovation and adapt strategically to these contextual factors.
- Understand and explain the adaptive pressures of digital innovation and the elements of an adaptive space and how these elements were applied at Nedbank.
- Evaluate how these elements of adaptive space have helped or hindered the transformation process at the bank.
- Recommend future opportunities and new areas of development for Nedbank.
Finance and Insurance
South Africa, Large, 2019
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