Three Cases on Workplace Mistreatment
(5 pages of text)
In the first of three mini-cases on workplace mistreatment, "Casual Fridays Gone Wrong," the vice-president of compliance for a collections company faced the dilemma of how to deal with a complaint about a manager's racist comments. In the second mini-case, "Dial 911—Health Care in Distress," a nurses' union representative at a mid-sized urban hospital needed to respond to a patient's threat to take his complaints about negligence to the media; he planned to identify the individual nurses he claimed had provided negligent care, in part due to his race. In the third mini-case, "A Toxic Academic Environment," formal harassment actions have been taken against Professor Marybeth Gasman, holder of an endowed chair at the University of Pennsylvania.
This case can be used in undergraduate- and graduate-level courses on leadership, human resource management, organizational behaviour, and other people-management issues. It presents three mini-case examples of workplace mistreatment. After working through the case and assignment questions, students will be able to do the following:
- Explain the nature and impact of mistreatment in the workplace, including harassment and bullying.
- Outline the employer's responsibilities to provide a safe, healthy, and non-discriminatory workplace, including the implementation of effective policies, practices, and procedures to deal with concerns and complaints.
- Develop effective ways for leaders to manage incidents of workplace mistreatment.
Canada; United States, 2018
$5.30 CAD / $5.00 USD Printed Copy
$4.50 CAD / $4.25 USD Permissions
$4.50 CAD / $4.25 USD Digital Download