Manipal Power Laundry: Washing Out of Business
(4 pages of text)
The owner of Manipal Power Laundry asked his nephew, an MBA student, for advice on the business. The company’s operational inefficiencies had led to high operating costs over time. Coupled with regulatory price caps, the situation made the business unsustainable. The owner asked his nephew to provide a solution that would benefit the company both in the short term and over the long term. After observing the various processes, collecting data, and interviewing employees, the nephew decided to use process flow analysis to help the company optimize its operations.
This case is intended for undergraduate- and postgraduate-level courses in industrial engineering, logistics, and supply chain management. Students will utilize the data provided to develop a process flow diagram and to apply the assignment model using spreadsheets. After completion of the case, students will be able to
- understand the concept of process flow analysis;
- identify and manage process bottlenecks;
- analyze the company's operational expenses; and
- apply the assignment model for optimal resource allocation.
India, Small, 2015
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