Banff Aspen Lodge: Staffing for Success
(6 pages of text)
In July 2018, the general manager of the Banff Aspen Lodge in Alberta, Canada, needed to fill two vacancies at the Front Desk. He faced several challenges because of a tight labour market and the never-ending cycle of staff turnover in the hospitality sector, especially in a resort town. Although the general manager was confident that the hotel had many good human resource management practices, he wondered whether he could apply a more systematic long-term approach to human resource planning, recruitment, and selection. Was it time to review the company’s overall approach to human resource management?
This case is intended for an undergraduate- or graduate-level course on human resource management. After completion of the case, students will be able to do the following:
- Describe internal, external, and non-traditional means of recruiting in a tight, transient labour market.
- Determine decision criteria and apply those criteria to identify successful candidates.
- Identify strengths and areas for improvement in the human resource management process for a business that depends on a culture of excellent customer service.
Accommodation & Food Services
Canada, Small, 2018
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