Ivey Publishing
Banff Aspen Lodge: Staffing for Success
Product Number:
9B19C015
Publication Date:
05/23/2019
Revised Date:
05/23/2019
Length:
18 pages (6 pages of text)
Product Type:
Case (Field)
Source:
Ivey
In July 2018, the general manager of the Banff Aspen Lodge in Alberta, Canada, needed to fill two vacancies at the Front Desk. He faced several challenges because of a tight labour market and the never-ending cycle of staff turnover in the hospitality sector, especially in a resort town. Although the general manager was confident that the hotel had many good human resource management practices, he wondered whether he could apply a more systematic long-term approach to human resource planning, recruitment, and selection. Was it time to review the company’s overall approach to human resource management?
Learning Objective:
This case is intended for an undergraduate- or graduate-level course on human resource management. After completion of the case, students will be able to do the following:
  • Describe internal, external, and non-traditional means of recruiting in a tight, transient labour market.
  • Determine decision criteria and apply those criteria to identify successful candidates.
  • Identify strengths and areas for improvement in the human resource management process for a business that depends on a culture of excellent customer service.
Issues:
Disciplines:
Organizational Behaviour/Leadership,  International
Industries:
Accommodation & Food Services
Setting:
Canada, Small, 2018
Intended Audience:
Undergraduate/MBA
Price:
$4.25 CAD / $4.25 USD Printed Copy
$3.75 CAD / $3.75 USD Permissions
$3.75 CAD / $3.75 USD Digital Download
You Might Also Like...

Save In: